Frequently Asked Questions

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   What services do you offer?

   Pool-X-Perts USA is a complete swimming pool service and repair company. We provide weekly service options, repairs, heaters, heat pumps and remodeling for your swimming pool or spa.

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   What are your credentials?

   Pool-X-Perts is a state-certified pool contractor (# CPC1457846). Our staff has over 100 years combined swimming pool and spa experience.

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   What if I am not satisfied? Do you have a guarantee?

   Yes we guarantee our swimming pool and spa service and repair work.

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   What is your Service Guarantee?

   We guarantee your complete satisfaction. If we both agree your swimming pool or spa is not receiving the exceptional service we promise, we will credit a week’s worth of service for that month.

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   What is the best way to contact you if I need help?

   Call the office at 954-653-9797 for immediate assistance.
   Clean Pool

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   Are you available on weekends? In the evening?

   Emergency pool and spa service is available on evenings and weekends.

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   How quickly can you get the job done?

   The nature of the job determines the time requirements. We will give you our best estimate for job completion considering parts availability, local weather conditions , scheduling or access requirements.

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   What should I expect after your service techs have done their work?

   The pool or spa chemistry balance will have been checked and adjusted. The pool or spa and tiles will be clean. The swimming environment (water , support equipment, etc.) will have been verified to be in compliance with State and County Health Dept. regulations. If not, management will be notified promptly for necessary corrective actions. In extreme situations, we may have to close the pool or spa until the matter has been resolved.

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   How are you different from other pool companies?

   ■We actually show up when scheduled.
   ■We care about the safety of our clients pools and spas.
   ■Our staff is well trained and fully versed in all aspects of servicing your swimming pool or spa.
   ■Quick response times on all repairs. Emergency repairs are typically accomplished within 24 hours.
   ■We offer a service guarantee. We value our clients and want them to be completely satisfied with our service.

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    Why is my pool water cloudy?

    Several things can cause a swimming pool or spa to lose its clarity – inadequate water circulation, chemical imbalance, poor filtration, low sanitizer levels or lack of oxidation.

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    Can algae really hurt my swimming pool of spa?

    Yes! If left unchecked, algae can grow in free-floating patches or cling to swimming pool or spa walls. Not only can algae clog filters, it eventually can cause pool surface damage and impact swimmers’ health.

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    How can I prevent algae in my swimming pool or spa?

    If the pool or spa is not leaking and the proper water chemistry is maintained, you should check for phosphates in your pool or spa. A high level of phosphates could foster an algae outbreak. Since, phosphates are a food source for algae, removing the phosphates is a very good preventative first step.

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    Why does my swimming pool or spa have a strong chlorine smell?

    Contrary to popular belief, a strong chlorine smell actually indicates the residual chlorine level is too low. The smell is actually chloramines, a chemical formed by the reaction of free chlorine with organic substances (sweat, urine, oils, etc). A higher level of chloramines relative to free chlorine indicates that the free chlorine has been overwhelmed by a larger amount of organics (big weekend party?). Additionally, chloramines are more likely to be irritating to the eyes and skin. The only way to remove high chloramines is to SHOCK or SUPERCHLORINATE the pool or spa.

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    What is SHOCKING the pool or spa, and when should it be done?

    SHOCKING (or SUPERCHLORINATING) the pool or spa water is a process of increasing the amount of free chlorine residual to a level 10 times greater than the amount of chloramines in the water. Typically, that translates to a level of 10 ppm. This process oxidizes all of the organics in the water. Shocking the pool is a good idea when: there are complaints of strong chlorine smell, after very heavy use, or after a heavy rain event.

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    What is RWI?

    RWI stands for recreational water illnesses that are caused by bacteria found in water, such as pools and spas. RWI usually involves diarrhea-type illnesses, but also can cause skin rash and ear, eye or respiratory infections. Swimming pool and spa water requires proper chemical treatment to lessen the incidence of RWI. Also, people should avoid swallowing pool or spa water and not swim or use a spa while sick.

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    What should we do if there is a fecal accident in our swimming pool or spa?

    1.CLOSE THE POOL OR SPA.
    2.Call us immediately. If you have on-site staff, we will advise them. Otherwise, we will respond ASAP to treat the pool and the fecal matter in accordance with Centers for Disease Control (CDC) and State Health Dept. protocols.

Services & Pricing

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   How do I determine the number of service visits per week that is best for my swimming pool or spa?

   The answer really depends on amount of use, the size of the pool or spa, and your preferences. On smaller pools, (less than 25,000 gallons) with limited use, (2) X WEEK may be sufficient to maintain water chemistry and pool cleanliness. Alternatively, on larger pools (40,000) gallons with more frequent use (3) X WEEK is more appropriate. With the larger pools, (70,000) gallons plus with demanding users, more frequent service is required. We are available to design a custom service plan for your specific needs.

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   How do you determine the amount to charge for our swimming pool or spa?

   We start with the size of the pool, determine the required number of service visits (from 2 -6 days/week), estimate the annual bather load, calculate anticipated chemical demand and finally determine if there are any unusual access requirements (i.e. hours, upstairs , lengthy guard shack times, etc.)

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   Why do you bill Stabilizer separately?

   Stabilizer, or Cyanauric Acid is a chemical that protects the chlorine molecule from degradation by Ultraviolet radiation. Stabilizer will stay in solution with the pool or spa water. However, to maintain the normal level 60-100ppm, we must add Stabilizer as the pool or spa loses water from bather splash out, filter cleaning, draining after seasonal rainfalls, leakage, or dilution from the fresh water fill. Since we cannot forecast how much Stabilizer is used on a regular basis, we have determined the most equitable manner for both parties is to only charge for the amount used. If you track your usage you should see greater usage during our rainy season and significantly less in the dry season (other water loss factors aside).

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   How can I determine an annual budget for operating our community swimming pool and/or spa?

   If desired, we can meet with you directly to help you forecast the next year’s operating budget for the pool. Remember, a commercial swimming pool and spa has a fairly significant amount of equipment all designed to be working in harmony together. A realistic budget will account for repairs and replacement of some of this equipment on an annual basis.